You can return orders in any condition, by easily accessing our return portal on www.spoiledchild.com.au, even if you already used the products.
What is your return policy?
All regular orders can be returned within 60 days of the order date for a full refund (excluding non-refundable shipping costs). Auto-refill orders can be returned within 30 days of the order date for a full product refund.
How do I make a free return?
If you’re ready to make a return, visit our return portal at www.spoiledchild.com.au/return and follow the instructions to request a return. When packaging your item(s) for return, please pack the item(s) you are returning in the original packaging and use the pre-paid shipping label you download from the return portal. Please do NOT use the recycling envelope provided in refill orders for your return.
Please note:
It can take up to two weeks to process returns. Your financial institution may take longer to reflect the transaction
Original shipping fees (if any) are not refundable
We are not responsible for return packages that are lost in transit
Please drop your package off at the courier specified on the return shipping label. The package may not make it back to us if dropped with the wrong courier
Please use the prepaid return shipping label, as we are not responsible for any returned packages that are shipped without the provided prepaid return shipping label
Please do not use the envelope provided for recycling. Any orders mailed back in the recycling envelope will not be refunded.
How do I make an exchange?
At this time, we do not offer product exchanges. However, we’d be happy to help with a return and provide recommendations for your next purchase. If you have specific questions about your order, please contact us.
Where do I drop my return package?
All US returns should be returned via FedEx or USPS. The label works for both! All Canada returns should be returned via Canada Post. Please make sure to drop your return off at the courier that is specified on your return label. The package may not make it back to us if dropped with the wrong courier.
Can I use my own label? Why do I need to use a printed SpoiledChild label?
Please only use our return label to ensure your return is properly processed - which you can download HERE within your return period. SpoiledChild is not responsible for any return package that is shipped without the provided prepaid return shipping label.
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