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Yes, most of our packaging is recyclable. Our shipping boxes, packaging inserts, and the packaging around individual products are curbside recyclable. Our capsules can be recycled for free through our recycling program. To learn more, visit our sustainability page here.

You will receive a confirmation email once your order has been placed. If you do not receive the email within 1 hour of placing your order, please contact us.

For Try Before You Buy (trial) orders, we accept Visa, American Express, Mastercard, Discover, JCB credit, debit cards, and Paypal. We do not accept prepaid cards.

For other orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit, prepaid cards, and PayPal.

• E-gift codes can only be used on new orders and cannot be applied on existing orders.
• Each code is a one-time use code, so be sure to use the whole amount in one purchase.
• Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced.
• E-gift codes are not valid for quiz-based or Auto-Refill orders.
• Only one e-gift code can be applied at any given time.
• Returns will only be refunded the amount paid after the applied e-gift card (excluding shipping costs, which are always non-refundable).
• Most e-gift codes do not cover shipping costs.

Consistency and patience are key when you are seeking fuller, thicker, stronger hair. It usually takes about 3 months to see results when using the serum daily. In the beginning, it’s important to let your scalp adjust and build a daily routine.

All of our hair + scalp serums are dermatologist tested, safe for sensitive skin and hypoallergenic, but as with any new product, mild tingling is possible for a few days as your skin adjusts. We recommend applying the product every other day and gradually building up to everyday use so that your scalp can get used to it. If irritation is severe or continued, stop using and consult a doctor.

Our Hair + Scalp capsules are made to last 4 to 6 weeks when using 6-8 sprays daily. Our hair masks have 10 uses when using a quarter-sized dollop for each use. If you want to make sure you always have a new capsule ready, opt-in to Auto-Refills at checkout or from My Account.

After just one use, you may already notice that your hair looks smoother, shinier, and less frizzy, but you’ll see more results as you continue to use the treatment. Most people see visible improvement in their hair after 1 month of consistent use. If you have questions or would like to discuss results, Contact Us any time.

Our collagen supplements are not vegan as collagen is an animal-derived product. You can contact us for a list of our vegan products.

We recommend starting with the skin serums and then applying a moisturizer. If using multiple skin serums, we recommend working from lightest to heaviest. We always recommend finishing with sunscreen during the day. 

All of our skin + hair products are dermatologist tested to confirm they are safe for sensitive skin and hypoallergenic!

If you are pregnant or breastfeeding, we recommend consulting with your doctor before adding a new product to your routine.

You can find all product info on each individual product page. Contact us if you have any other specific product questions.

All regular orders can be returned within 60 days of the order date for a full refund (excluding non-refundable shipping costs). Auto-refill orders can be returned within 30 days of the order date for a full product refund. 

If you’re ready to make a return, visit our return portal at www.spoiledchild.com.au/return and follow the instructions to request a return. When packaging your item(s) for return, please pack the item(s) you are returning in the original packaging and use the pre-paid shipping label you download from the return portal. Please do NOT use the recycling envelope provided in refill orders for your return.

Please note:

• It can take up to two weeks to process returns. Your financial institution may take longer to reflect the transaction
• Original shipping fees (if any) are not refundable
• We are not responsible for return packages that are lost in transit
• Please drop your package off at the courier specified on the return shipping label. The package may not make it back to us if dropped with the wrong courier
• Please use the prepaid return shipping label, as we are not responsible for any returned packages that are shipped without the provided prepaid return shipping label
• Please do not use the envelope provided for recycling. Any orders mailed back in the recycling envelope will not be refunded.

At this time, we do not offer product exchanges. However, we’d be happy to help with a return and provide recommendations for your next purchase. If you have specific questions about your order, please contact us.

All US returns should be returned via FedEx or USPS. The label works for both! All Canada returns should be returned via Canada Post. Please make sure to drop your return off at the courier that is specified on your return label. The package may not make it back to us if dropped with the wrong courier.

Please only use our return label to ensure your return is properly processed - which you can download HERE within your return period. SpoiledChild is not responsible for any return package that is shipped without the provided prepaid return shipping label.

You can check the status of your order in the “Order History” tab of your Account. Additionally, once your order ships, you will receive a confirmation email with shipping details and a tracking number. By clicking the tracking number in the email, you can track your order and see the estimated arrival date.

No, but please make sure your shipping address is a secure location.

You can login to your SpoiledChild account or set up a new account here. No password is required to login - just enter the email address associated with your account and we’ll email you a secure link that you can use to login with one click. If you prefer to login with a password, you can also do that by selecting “Sign in with password instead” on the login page

If you’ve entered your email here but still haven’t received a link, please be patient and check your inbox again in 5 minutes. Usually the link is sent immediately but sometimes you may experience a slight delay. We also recommend checking your spam folder just in case.

If you still haven’t received a link, you can instead login with your password by clicking the “Sign in with password instead” option on the login page. If you don’t remember your password, you can reset it here.

If you need additional help, feel free to contact us.

No problem! You can login to your SpoiledChild account without a password. Provide your email on the login page here and we’ll send a secure link to your email that you can use to login with one click. If you want to sign in with a password instead of a link, you can reset your SpoiledChild account password here.

Sign in to your online account using your current email address associated with your orders. Once you have successfully signed into My Account, you may change your email address in the Account tab by clicking “Edit” on your email under the “My Profile” section.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use.

In addition, we take reasonable steps to ensure that third party business partners to whom we transfer any data provide sufficient protection of that personal information. Please see our Privacy Policy for more details.

Auto-Refill subscriptions are the best way to maintain your routine with the SpoiledChild products you love. You receive amazing benefits including:

• More Savings - Save 20% + free shipping on every Auto-Refill order
• More Spoils - Free gifts with every refill + access to premium service
• Less Waste - Reuse your dispensers and send your empty capsules back to us for free to recycle
  • Find out more about our sustainability HERE.

You can find step by step instructions HERE, but I’ll outline them below!

1.Twist off the cap to open the dispenser. Twist the finished capsule and lift it out of the dispenser. (Save your empty capsules and see step 5)

2. Clean any remaining product from the jar and lid; let dry. Place the refill capsule into the dispenser. Twist the capsule until you hear a click.

3. Peel off foil layer to reveal product

4. Twist cap to close your product until you’re ready to use it.

5. Recycle your empty capsules by sending them back in the pre-paid envelope marked with the recycle icon. (Use this envelope for recycling only. The envelope is not for product returns or exchanges.)

You can update your payment within My Account. Make sure your new payment is set as your default so it is used for all future Auto-Refill orders.